At this time we only deliver online orders to the United Kingdom and Republic of Ireland. For orders to any other country please contact us - telephone 0044 (0)7779 326 978 or email info@nine2fiveessentials.com
Delivery is free for orders over £200. For orders under £200, delivery is charged at a flat rate of £10.00 for all orders.
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
PLEASE NOTE: Personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty.
We will replace any customised item if it is faulty or if we have made a mistake. Otherwise, we don’t offer returns or refunds on customised items.
Before placing your order, please be careful and check product size information. We supply garments from all different manufacturers so a medium in one brand may be different to a medium in another brand, so please ensure you have checked the sizing information before you proceed.
Please inspect your order upon recept and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
