FREQUENTLY ASKED QUESTIONS

WHY CHOOSE EMBROIDERY?

When it comes to branding apparel with a long lasting professional look, nothing quite compares to the vision of your logo stitched right into the fabric.

For professional workwear we would recommend your logo or text embroidered on to our range of polo shirts, jackets & fleeces, aprons, caps & hats and business shirts. For professional sportswear we would recommend your logo or text embroidered on to our range of sports tops, jackets and bottoms.

SETUP CHARGE

When ordering a customisation for the first time, a setup charge will be applied to your order. The setup cost covers the time and expense of converting the file or text you upload into a format that can be used by our embroidery machines, this is called digitising.

Once you have paid a setup charge for a customisation, you will not be charged this fee again on subsequent orders.

HOW DO I UPLOAD MY LOGO?

You can upload your Logo before you add your product to the basket. If you are looking the logo threads the same colour on all pieces, you only need to upload the photo once. If you are looking thread colours different on each item please upload the logo to each product and state the colour of threads you are looking.

IS MY LOGO SUITABLE FOR EMBROIDERY?

We can embroider most logos apart from portraits/face & extremely detailed designs. 

Small writing can be extremely difficult to embroider and may not be visible, so we recommend that you remove this or we can make it slightly bigger to ensure design quality is kept.

CAN I CHANGE THE COLOURS OF MY LOGO?

Yes, We are able to change your logo to any colour/s you would like, so please specify this in the 'logo colours' section once your logo is uploaded.

If you would like your logo black on one item but red on the other, please make this clear.

WHAT COLOUR THREADS DO YOU HAVE?

All normal threads come in basically all colours! If you are wanting to colour match your logo, we will do our best to do this!

Our metallic threads come in gold, silver and copper.

CAN I ADD AN EXTRA LOGO INTO THE PRODUCTS

If you would like your logo on the back too, or would like it in the middle of the chest for example, give us a message & we'll be happy to help.

Extra embroidery comes at an extra cost, depending on size, but is completely do-able.

DELIVERY & RETURNS

Turnaround times are up to 3 weeks from the date of ordering. 

Due to every item being personalised, we do not accept returns/exchanges/refunds on any order!